Pantri Support

Need help with the Pantri app? There are two ways to reach us.

1. From within the app

Tap the speech-bubble iconin the top-right corner of the main screen, next to your profile icon, to open Provide Feedback and tell us what's working, confusing, or missing. This sends your message straight to our team and is the quickest way to reach us about your account.

2. By email

Write to info@paya.llc. We typically respond within two business days. Please include the email address you use to sign in and a short description of the issue (and your device model and iOS version, if it's a technical problem) so we can help you faster.

Frequently asked questions

Signing in

Pantri uses passwordless sign-in — there's no password to remember. Choose Sign in with Apple, Sign in with Google, or Continue with email. If you pick email, we send a six-digit code to your address; enter it in the app to sign in. Accounts are keyed to your email, so signing in with different methods that share the same verified email brings you to the same account.

Managing or cancelling your subscription

Pantri Premium is an auto-renewing subscription billed through Apple. To view, change, or cancel it, open the Settings app on your iPhone, tap your name, then tap Subscriptions and select Pantri. Cancelling stops future renewals; you keep Premium until the end of the current billing period. Deleting the app does not cancel a subscription. Any unused portion of a free trial is forfeited when you start a paid subscription.

Sharing a household

You can invite one partner to share the same inventory, shopping list, recipes, and meal plan. Send an invite from within the app; if either of you leaves the household, you each return to your own private pantry. Premium is shared across the household while any member has an active subscription.

Deleting your account

You can permanently delete your account and all of its data from inside the app. This removes your household's inventory, shopping lists, recipes, meal plans, and account information. Deleting your account does not automatically cancel an Apple subscription — please also cancel it in Settings → Subscriptions as described above.

Your privacy and data

See our Privacy Policy for how we collect, use, and protect your information. For privacy requests, email info@paya.llc.

Contact

Paya LLC
11166 Fairfax Blvd, Ste 500 #1139
Fairfax, VA 22030
info@paya.llc